Our company is committed to delivering high touch customer service and we know that this starts with communication. Here are some of the ways we are working to enhance communication with our clients:
- The Company sends a quarterly newsletter electronically on topics ranging from winterizing your home to the benefits of the ACH payment option.
- Great North recent launched a new and improved company website enabling clients to access on-line account information, an interactive newsletter and a directory of preferred vendors.
- Our team adopted a 24-hour policy to ensure our clients receive a returned phone call from their property manager or accountant within 24-hours of leaving a message.
- Our Property Managers are trained in conflict resolution and are effective problem solvers. We specialize in managing communications between the Board and homeowners, vendors and any other partner working on behalf of the Association.
- A Great North professional is available to answer the phone in each office because we know that you expect your phone call to be answered.