FAQ – Frequently Asked Questions

When was your company incorporated or started?

Great North Property Management was incorporated in June of 1990.

What is your commitment to education for your managers?

Great North Property Management, Inc. is fully committed to employee improvement: We encourage all associates to utilize our tuition reimbursement program. Team Members at Great North have currently earned various levels of certifications and designations:

  • CPM (Certified Property Manager)
  • CMCA (Certified Manager of Community Associations)
  • PCAM (Professional Community Association Manager)
  • ARM (Association Residential Manager)
  • AMS (Association Management Specialist)

What is your commitment to education for your managers?

Great North Property Management, Inc. is fully committed to employee improvement:  We encourage all associates to utilize our tuition reimbursement program.  Team Members at Great North have currently earned various levels of credentialing and accreditation including: CPM, PCAM, CMCA, ARM and AMS.

What support staff does the Property Manager have?

Each property manager has a team of people to work with depending on the individual need of a particular project.  The Property Manager benefits from assistant property management support, administrative help and maintenance dispatch support.  Great North also employs a very knowledgeable client services group who is responsible for ensuring that calls are quickly directed to the appropriate person.

Are your Property Managers employees or independent contractors?

All of the Great North Property Managers are employees of the company.  Our accounting and maintenance teams are also employees of the Company.

What is your company’s experience in overseeing large scale improvement or renovation projects?

We have overseen countless major improvement projects and renovations throughout New England.  These projects include fire restoration, complete re-roofing, ice dam mitigation, re-paving, siding replacement, painting, etc.

How does your 24 hour emergency system work?

We utilize an answering service for all after-hour emergencies. The on-call person is dispatched if additional help is needed. The property manager and the CEO are also notified in ALL serious emergency situations.

Do you have an in-house 24 hour emergency service?

Yes.  Our OSHA Certified maintenance group is available 24 hours per day.

Do you have an in-house Maintenance Department?

Our maintenance group is comprised of twenty full-time staff members who are located throughout New England.  Each of our maintenance technicians is OSHA Certified and can handle anything from changing a light bulb to building a deck or re-roofing a home.  We pride ourselves on having one of the most skilled crews throughout New England.

What are your computer back up procedures?

Great North Property Management utilizes a network of over 45 computers.  The data is stored on a state-of-the-art Dell Power Edge Business Server.  Each evening the files are backed up to an offsite location as well as mirrored in an onsite, secure, fire proof location.