Going The Extra Mile Everyday

Why We Stand Out FAQs

When was your company incorporated or started?
  • Great North Property Management was incorporated in June of 1990.

Who is the principal owner(s) or officer(s)?

  • Lou Gargiulo is the Founder, President and CEO of Great North.

How many Condominium Associations does your company manage and how many units?

  • Great North Property Management manages over 185 associations and over 13,000 units.

Do you have a Customer Service Department or does your Property Manager receive all calls from the property?

  • All calls are answered by a live customer service agent and directed to the appropriate individual.  For example, call related to management issues are routed to the Property Manager; calls related to maintenance issues are directed to the Maintenance Dispatcher; and calls about accounting matters are forwarded to the appropriate accounting associate.  In addition, the firm’s principal is always available on any and all issues.

What roll does a Property Management Company play in stabilizing and/or improving property values?” and “In the current Real Estate Market what factors are important to you to improve property values in our Association?

  • The firm’s primary role is to maintain the property at the highest level.  To achieve this goal, we work to enhance the property from an operational standpoint and to ensure that the physical property is beautifully maintained.  A well-maintained property’s reputation is enhanced and consequently property values increase.  Curb appeal is by far the number one item that sells real estate today.  Values are rebounding more quickly for associations performing a high level of maintenance during the real estate downturn.

Is your accounting done in-house or subcontracted for?

  • The Great North Property Management team includes a full accounting staff.  The quality of this experienced team is unparalleled and is directly responsible for ensuring transparent and accurate financial management.  Our team currently consists of seventeen (17) Staff Accountants, managed by our Controller and Assistant Controller.  

What are your computer back up procedures?

  • Great North Property Management utilizes a network of 45 computers.  The data is stored on a state-of-the-art Dell Power Edge Business Server.  Each evening the files are backed up to an offsite location. 

Do you have an in-house Maintenance Department?

  • Our maintenance group is comprised of twenty full-time staff members who are located throughout New England.  We have three full-time Maintenance Dispatchers headquartered at our office in Portsmouth, New Hampshire.  Each of our maintenance technicians is OSHA Certified.

Do you have an in-house 24 hour emergency service?

  • Yes.  Our OSHA Certified maintenance group is available 24 hours per day.

How does your 24 hour emergency system work?

  • We utilize an answering service for all after-hour emergencies.  The on-call person is dispatched if additional help is needed.  The property manager and the CEO are also notified in ALL serious emergency situations.

What is your company’s experience in overseeing large scale improvement or renovation projects?

  • We have overseen countless major improvement projects and renovations throughout New England.  These projects include fire restoration, complete re-roofing, ice dam mitigation, re-paving, siding replacement, painting, etc.

Are your Property Managers employees or independent contractors?

  • All of the Great North Property Managers are employees of the company.  Our accounting and maintenance teams are also employees of the Company. 

What support staff does the Property Manager have?

  • Each property manager has a team of people to work with depending on the individual need of a particular project.  The Property Manager benefits from assistant property management support, administrative help and maintenance dispatch support.  Great North also employes a very knowledgeable front desk associate responsible for ensuring that calls are quickly directed to the appropriate person.  

What is your commitment to education for your managers?

  • Great North Property Management, Inc. is fully committed to employee improvement:  We encourage all associates to utilize our tuition reimbursement program.  Team Members at Great North have currently earned various levels of credentialing and accreditation including: CPM, PCAM, CMCA, ARM and AMS. 

What is your commitment to education for your managers?

  • Great North Property Management, Inc. is fully committed to employee improvement:  We encourage all associates to utilize our tuition reimbursement program.  Team Members at Great North have currently earned various levels of certifications and designations:
  • CPM (Certified Property Manager)
  • CMCA (Certified Manager of Community Associations)
  • PCAM (Professional Community Association Manager)
  • ARM (Association Residential Manager)
  • AMS (Association Management Specialist)

Are you a member of CAI?

  • Yes.  Great North is a member of CAI.  Great North is also a member of IREM.